The sad truth is that this wasn't Costa's only negative experience with an agency - before he found TGCA he'd been let down by at least 3. Carers that would show up late or not at all, carers who have little or no experience, or even having carers he didn't know turning up to replace shifts unannounced.
Costa's story isn't unique, if you or someone you love has been with an agency you've probably got horror stories like this of your own. At TGCA we choose, deliberately, to do things differently - to create a culture that promotes you, as the client, to be our highest priority. We listen to what your story is, where you've come from and where you'd still like to go, and we work with you to create a plan that helps you build on those dreams.
Our staff have been fortunate enough to share several great years with Costa and his children. We've watched them grow up before our eyes, enjoyed holidays, trips interstate for the football, dinner out restaurants and even helped plan for things like birthdays and Christmas.
"We're like family" Costa tells us. And that's just about the greatest feedback any agency can have. So if you need an agency that is really here for you - it's time to give TGCA a call.