Disability Services Support

Self-Managed Brokered Care – NDIS

Putting you first is a passion and a promise

Extending you maximum flexibility with how you want to spend an NDIS budget, we can offer you the freedom to choose who comes to care for you or your loved one.

What we offer you at TGCA Care is a peace of mind, knowing that you will always have a known care worker attending. Budgets are important and we are focused on maximizing your money’s worth.

"A previous agency cost me my job, it's not easy getting employment with a disability, so I needed them to be there for me but they weren't" - Costa

We hear stories like this all the time, and it breaks our heart. Agencies like ours need to exist to support clients in the dreams, goals and ambitions they still have for their lives. It's a privilege, not just a job, and one we take very seriously.

The sad truth is that this wasn't Costa's only negative experience with an agency - before he found TGCA he'd been let down by at least 3. Carers that would show up late or not at all, carers who have little or no experience, or even having carers he didn't know turning up to replace shifts unannounced.

Costa's story isn't unique, if you or someone you love has been with an agency you've probably got horror stories like this of your own. At TGCA we choose, deliberately, to do things differently - to create a culture that promotes you, as the client, to be our highest priority. We listen to what your story is, where you've come from and where you'd still like to go, and we work with you to create a plan that helps you build on those dreams.

Our staff have been fortunate enough to share several great years with Costa and his children. We've watched them grow up before our eyes, enjoyed holidays, trips interstate for the football, dinner out restaurants and even helped plan for things like birthdays and Christmas.

"We're like family" Costa tells us. And that's just about the greatest feedback any agency can have. So if you need an agency that is really here for you - it's time to give TGCA a call.

How are services priced?

TGCA staff are remunerated at or above Award rates for the sector. There are other ongoing fees. What you get is what you pay for. When you, your Service Coordinator or Plan Manager engage TGCA Care, you can expect to tap into Case Mangers and Care Coordinators who are accountable to deliver coherent support and achieve agreed outcomes. While Self Managing provide you with control over how your NDIS funding is spent, you can count on TGCA Care to not only deliver support and care services, but to monitor outcomes, identify opportunities and communicate with all relevant stakeholders.

Image

"As a single Mum with an autistic child it can be draining. I self manage my son’s NDIS package and was given funding for me to have a break.

As most parents will know this is a hard thing to let your child go out with a stranger, but TGCA Care made me feel comfortable and confident that my son will be in good hands.

We met with the carer the week before the service was scheduled in which put my mind at ease him and Berry got along famously so I knew he was in good hands.

The day came for the carer to assist Barry and it ran perfectly and I couldn’t be more grateful for the break I can now go to the gym or get my hair done and not have to worry."

TGCA Care disability support focuses on the ability, strengths and diversity of individuals living with a disability. We strive to prioritise your needs, seeking to give you and your family maximum support.

TGCA Care disability support can support your Plan Manager or Care Coordinator by delivering services to you aimed at developing skills, building community connections and accessing key services enabling you to sustain the best living goals possible. TGCA Care Disability Support services range from in-home care to outings and community integration. For further information, consider accessing - NDIS guide to: Self Management which can be downloaded from - https://www.ndis.gov.au/participants/using-your-plan/self-management

Our daily living supports are flexible and customised to your own needs, goals and outcomes. The outcomes that our staff can support include:

  • access Community, Social And Recreational Activities
  • assistance with self care
  • assistance with Personal domestic activities
  • in Home respite care
  • Transport
  • support getting ready for your day
  • to get out and about in the community
  • someone to do household chores
  • someone to help with food preparation and meals
  • support with health and fitness
  • assistance getting to appointments
  • and many more

Our care support staff focus on Providing high-quality, individualised support to you in both your home and community.

Image

"Called TGCA Care around 6 months ago and spoke to Service Coordinator was very pleasant and lovely to speak with after speaking with her it came to my attention that I could not use her services as I was NDIA managed which meant that I could only use providers that the NDIA had approved.

We had been trying to use the NDIA providers but found that they were so unreliable, and my son wasn’t getting the care that he so needed. Belinda suggested that when my son’s plan came up for review that I self manage or plan manage his funds not through the NDIA as I would have more flexibility with the service providers that I can use.

I couldn’t wait another 6 months for his review so I decided to ask for an early review with the NDIS 3 months later I was approved to self manage my son’s funds, I called the Service Coordinator and she came out that week to discuss the services that I wanted for my son. The very next day after meeting with the Coordinator, services had commenced and I couldn’t be happier with not only the care companion but with the advice and swiftness of being set up with service."

TGCA DISABILITY SUPPORT WORKERS

With a can-do attitude.

John King

John King

Hi I’m John,
I am a kindhearted person & believe everyone should be treated with respect & dignity. Even with 8 years experience in Disability I learn something new everyday.

Martynna Leu

Martynna Leu

Hi I’m Martynna,
I'm from the UK & moved to Australia when I was 13. I love to read and take photos. I have worked in Disability  for the last 8 years. I like to think I go the extra mile to help people that I’m caring for.

Aisja Millard

Aisja Millard

Hi I’m Aisja,
I am studying Occupational Therapy. Witnessing individuals that I work with achieve their goals & thrive from our interactions inspires me to become the best in my field.

Sai Teinakore

Sai Teinakore

Hi I’m Sai,
I like watching rugby league, I have working in Disability for 5 years, I'm very patient and caring person. I am originally from Queensland & have been in Victoria for 1.5 years now.

Pam

Pam

Hi I’m Pam,
I’ve worked in the industry since 2008. I chose this career because I to know what it feels like not to be able to do the everyday things for yourself after I ended up in a wheelchair for several months due to a major motorcycle accident. I love to joke & laugh with my clients. Life is too short not too!

You want a friendly, skilled and consistent Support worker in the comfort of your own space? Engage a TGCA support professional. Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

For all enquiries,
Phone (03) 9813 1000

To request a call back email
info@tgcacare.com.au

Providing Disability Services, Aged Care Support & Companionship.

Copyright © 2020 All Rights Reserved TGCA