Called TGCA Care around 6 months ago and spoke to Service Coordinator was very pleasant and lovely to speak with after speaking with her it came to my attention that I could not use her services as I was NDIA managed which meant that I could only use providers that the NDIA had approved.

We had been trying to use the NDIA providers but found that they were so unreliable, and my son wasn’t getting the care that he so needed. Belinda suggested that when my son’s plan came up for review that I self manage or plan manage his funds not through the NDIA as I would have more flexibility with the service providers that I can use.

I couldn’t wait another 6 months for his review so I decided to ask for an early review with the NDIS 3 months later I was approved to self manage my son’s funds, I called the Service Coordinator and she came out that week to discuss the services that I wanted for my son. The very next day after meeting with the Coordinator, services had commenced and I couldn’t be happier with not only the care companion but with the advice and swiftness of being set up with service.

A big thank you to all of the staff from TGCA CARE that looked after my mum in her village while I was away they helped her settle in to the community lifestyle took her to the activities and to her appointments would recommend TGCA CARE.

Thank you TGCA CARE for helping us fill gaps in our clients schedule as he lives remotley a lot of places said no but you said yes took it as a challlenge that you were determined to succeed at and that is excatly what you did client happy & us as providers happy.

I would like to express my gratitude for the care, support and love that Shireen has given our family over this extremely tough time. She went above and beyond what was needed. Everything she did was out of love even though she only knew us for a short amount of time.

Thank you very much. You have no idea how much I appreciate the service you provide and at such short notice. There is no one else like you!!...NO STRESS!! Jessica rang me this evening to introduce herself and I feel totally at ease with her being with Mum overnight.

I write now, to say thank you and your team for the absolutely outstanding support and care of Mum for the last few years and - in the last two years of his life - also for my father.

Almost without exception, all of the Companions who worked with Mum were overwhelmingly kind, patient, caring and very professional. They are in fact, a group of extraordinary women who all give over and above their expected remit. Over the years, they became almost part of our family. When my father also became quite unwell, we were so very, very grateful that the Companions extended themselves to also care for him too, in addition to Mum. It was a very challenging time for us and all of the carers and we are indebted to TGCA for going the extra mile during that period.

We also wanted to comment about the service generally. Pam does a superb job of coordinating it. Her personal service and her obvious concern for the clients is impressive. She often went out of her way to support us and to sort out problems. Despite the many clients I know that you have, she always made us feel special and unique. I can highly recommend this service. We are lucky to have access to it.

I am the youngest daughter of Kate. Andy was my mother’s caregiver for the last year of her life. I wanted to write to you as your company assigned her to my mother’s care. It is important to my father and I that we submit something that attests to Andy’s competency and compassion.

When a person is chronically ill people often define them by their disabilities. Their names become attached with conditions and care management. Andy treated my mother with respect. She recognised that we wanted to protect my mum’s dignity. She had the ability of bringing a smile to my mother’s face which was often shrouded in pain. She worked tirelessly to attend to her and aspects of our home.

I have worked in youth and adult development for 23 years as a health social worker, programme developer, programme and personal development manager. I am also a university educator and clinical supervisor. I have observed many practitioners attend to clients. Andy’s sensitivity and sincerity was so appreciated.

I lived with my mother for 33 years. She was the most influential person in my life and as such I was highly protective of her. My father and I were able to fulfil our employment responsibilities knowing that mum would be holistically cared for.

Please pass on our best wishes to her and our thanks for honouring the most magnificent women we have ever encountered.

TGCA have been with Mum for over a year now and her care over this time has been wonderful. The service provided is very reliable and to an excellent standard. Pam has put together and maintains a really good team of staff and really seems to understand the needs of her clients. All the support workers are doing a marvellous job in every aspect - in so many big and little ways. Mum often tells me she is happy, contented and I can really see that the care and attention, she receives has made a big difference to her health and happiness. Mum and I both feel that TGCA have her best interests at heart. Mum’s pet dog is also very well looked after and the house is spotless, and feels like a home. Thank you to everyone for such a professional and caring service that has enabled Mum to stay in her own home comfortably and safely. Both Mum and I have no hesitation in recommending TGCA's service.